FtOCC Training at Sviaz/Expo Comm Moscow

trixbox Pro training

FtOCC Technician is a two-day technical certification course designed by Fonality to train resellers to support their clients running trixbox CE, trixbox Pro. Taught by seasoned engineers with field experience in trixbox Pro installation and support.

FtOCC training  dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. Upon completion of this course, resellers automatically become Fonality trixbox Authorized (AL2) Resellers and earn increased discounts on support.

What do you get?*

• Free trixbox Pro demo kit with Call Center Edition and support
• 20% discount on trixbox Pro licenses
• 25% discount on support
• Highest discounts on Sangoma PCI cards and Polycom IP phones
• Authorized Reseller Status
• 5 hours of free installation support on your first trixbox Pro sale
  
• FtOCC Certified polo, tshirt, and hat
• Invitation to Sviaz/Expo Comm
  

What are some of the topics covered?

• Tier 1 and Tier 2 level troubleshooting
• LAN & WAN environments
• Proper system hardware configuration
• trixbox and PBXtra installation guidelines
• IP phone and SIP provisioning
• Proper router and firewall configuration

Who Should Attend?

• Resellers and consultants growing their trixbox and PBXtra businesses
• Linux technicians and engineers
• Companies wanting to enter IP telephony space
  

NOTE: A practitioner's knowledge of Linux is required. Without it, you will likely not gain much value from the class, as we start day one from the Linux command line interface and build from there. In particular, the hands-on laboratory exercises will require a comfort with basic CLI commands, simple scripting, and the ability to quickly scan and analyze system and application logs.

Course Objectives

At the end of the class you should be able to:

• Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence
• Resolve installation, administration, and usage problems more quickly
• Provision your own phones, thereby decreasing the turnaround time required for add-on phones and devices!
• Experience fewer problems by avoiding the usual "beginner" mistakes!
• Have an in-depth understanding of how trixbox and PBXtra work (product, process, policy, protocol)
• Receive full reseller discounts (for signed Authorized and Premium resellers only)
• Receive direct priority Level 2 access to trixbox and PBXtra support services (for signed Authorized and Premium resellers only)

FtOCC Technician Agenda:
 
Day 1: Moves/Adds/Changes (MAC), Installation, and Pre-Sales, Networking
10:00 AM

• Pre Sales
• Installation Best Practices
• Installation Lab
• MAC / HUD Overview
• MAC Lab
• Case Studies
• Advanced Call Menu
• PRI, PSTN, and VoIP

Day 2: Networking, Echo, Integration, Case Studies, Troubleshooting
10:00 AM   

• Networking Fundamentals for VoIP, UDP vs. TCP
• Networking Troubleshooting
• Call Traces Lab
• Phone Troubleshooting
• Grepping for Channels Lab
• Hardware Troubleshooting
• Backup Servers Lab
• Cards Page Lab
• Click-to-Call Lab
• Fixing Broken Phones Lab
• Recorded Calls Lab

5:00 PM     Class Summary/Wrap-up
5:30 PM     Online Exam
6:00 PM     Class Ends

• Mr. Oleg Bertollo, Self Business
  

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• Mr. Mihail Calinin, INFOSETI.ru, Moscow
  

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• Mr. Alexey Kameshkov, wtcom ltd.
  

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• Mr. Sergey Kharchenko, Etalon, Moscow
  

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• Mr. Dmitriy Ponomarev, NNT Telecom, Moscow
  

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• Mr. Anton Shulenin, PIK Group, Moscow
  

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• Mr. Stanislav Stenyushkin, NNT Telecom, Moscow
  

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